Powertek - Learning and Development

About Powertek

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Knowledge is Power! Our Learning Center Promotes Growth

The difference between satisfactory customer service and Powertek’s service excellence lies in the technical skills and exemplary values of our employees. This difference is both the envy of our competitors as well as the delight of our customers.

It is not surprising that at Powertek, “service excellence” is a result of the technical training and professional development we provide to our employees. Whether through formal on-the-job training, guided experience, effective coaching, or strong support for continual learning, Powertek possesses the edge to boast about our superior customer service. We pay attention to technical capabilities, interpersonal skills, service knowledge, and customer knowledge—all critical contributing elements to our success.

Powertek encourages ongoing employee growth at every level of the organization and we offer a number of professional development opportunities through our Learning Program.

Powertek’s Learning Program
We offer a generous Tuition Reimbursement Program to help develop employees and further our business goal of service excellence. We provide classroom training at our Centers of Excellence (eCenter) and pay for formal training classes and online courses. We also provide on-the-job training.

Our Learning Program achieves objectives such as:

Make training stick…
by helping our employees apply their newly learned skills to the tasks at hand.
Involve and empower our employees…
to apply training to problem identification and problem solving.
Trust our employees…
to use their professional judgment and discretion for the best interest of our customers.
Make it happen…
by making our employees responsible for their own output and quality – we empower them to act like owners.
Enhance their ingenuity…
giving them the power to act with responsible freedom to achieve results.
Challenge our employees to go beyond the ordinary…
through confidence, wisdom, and power.
Recognize, reward, and celebrate…
by honoring achievements.
Create lasting values…
for our employees and our customers.

Professional Certification
Powertek places strong emphasis on ensuring that our employees have industry-recognized professional certifications. To date, more than one-third of our employees have received certifications as ITIL Foundation or Practitioner; Project Management Professional (PMP); and Certified Information Systems Security Professional (CISSP) through our Professional Certification Program.

Mentoring
Mentoring at Powertek is an exciting part of our business philosophy. The goal of Powertek’s mentoring program is for our employees to gain insight and advice from our managers, technical subject matter experts, and top leaders through mentoring and shadowing relationships that help transfer the knowledge and expertise of our experienced workforce.

Management and Leadership Development
Our PowerTrack Program is the core foundation for management and leadership development at Powertek. Employees apply to participate in this management and leadership Learning program to achieve their goals of becoming leaders and managers at Powertek.

Our program includes:

Executive Leadership
Senior Leadership Development
Program Management Fundamentals
Effective Coaching
Customer Service

Powertek’s
Learning Center
creates the three Cs: Competence,
Confidence,
and
Commitment
to customer service.

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