Working under the supervision of the NSA, the TS Lead installs new software releases and system upgrades, evaluates and installs patches and resolves software related problems. The TS Lead performs system backups and recovery and maintains data files and monitors system configuration to ensure data integrity. The TS Lead designs, develops, and implements programs and/or procedures to automate routine operational functions and maintains up-to-date knowledge of the fast changing computer hardware industry.
The TS Lead performs systems administration activities for the OUI Network, currently consisting of Sun T2000 and Blade servers, and Windows Servers. These activities include system monitoring and performance enhancement, writing back-up procedures for off-peak hours, providing user support, and performing general troubleshooting to isolate and resolve system problems.
The TS Lead implements projects or project segments involving the updating or modifying of existing systems, and/or the designing of new systems or subsystems.
The TS Lead maintains up-to-date knowledge and conducts detailed review and analysis of program changes, new equipment, new ADP technologies, and other factors affecting existing systems to facilitate the development of conforming system modifications.
The TS Lead presents ideas in a clear, concise, and convincing manner; responds promptly to requests for information; provides accurate and timely input; and keeps subordinates, peers, and superiors advised of status of work, problems and other pertinent information.
The TS Lead provides user support to National Office staff as necessary, and telephone support to Regional and State users with respect to network and communications problems and provides on-site support to field users, if necessary.